Privacy Policy

Last updated: 3rd June 2025

At Exambank.ai, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our platform.

1. Information We Collect

  • Account Information: Name, email address, and password.
  • Usage Data: Information about how you use the platform, such as questions answered, time spent, and features used.
  • Payment Data: Processed via third-party providers; Exambank does not store card information.
  • Device Data: IP address, browser type, device model, and operating system.

2. How We Use Your Information

  • To provide, operate, and improve our services
  • To manage your account and subscription
  • To personalize user experience
  • To communicate with you about service updates or support requests
  • To analyze usage and performance

3. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (e.g., managing your subscription)
  • Legitimate interests (e.g., service improvement)
  • Consent (where required for specific communications)

4. Sharing Your Data

We may share data with:

  • Trusted third-party service providers (e.g., payment processors, hosting providers)
  • Law enforcement or authorities when legally required

We do not sell or rent your data to third parties.

5. International Transfers

Your data may be transferred to and stored in countries outside your own, including the UK and countries where our processors operate. We ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce agreements.

7. Your Rights

You may have the right to access, correct, or delete your data, or to object to certain uses. To make a request, contact us at admin@exambank.ai.

8. Security

We implement appropriate technical and organizational measures to safeguard your data, but no system is completely secure.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a new "Last updated" date. Your continued use of the Service constitutes acceptance of any changes.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us at:
Email: admin@exambank.ai