Straight answers about Exambank.
Basic and Pro, practice tests, scores, billing and support.
Every answer, grouped by topic.
Getting started
What Exambank includes, what Basic covers, and how the Pro trial works.
What is Exambank?
Exambank is a GRE preparation platform with Quant and Verbal practice, Mini and Full practice tests, and optional Pro study guidance. Guidance based on your own results starts once you sign in and complete some work.
Reviewed 2 September 2026
What is included in Basic?
New accounts include a 7-day Pro trial, then continue on Basic. No card or payment details are required, and signup selects no paid term or renewal. Basic includes limited Quant and Verbal practice, and practice pages can apply usage limits. The number of public tests available is loaded live, so it changes.
Reviewed 2 September 2026
What can I try without an account?
You can start a public Mini or Full practice test without an account. The Practice tests page loads what is available at the time, so the list changes.
Reviewed 2 September 2026
Do I need payment details to create a Basic account?
No. New accounts include a 7-day Pro trial, then continue on Basic. No card or payment details are required, and signup selects no paid term or renewal. Buying Pro is a separate step you take after signing in.
Reviewed 2 September 2026
Practice tests and scores
Formats, timing, what scores mean, and the limits of anonymous attempts.
What is the difference between a Mini and Full practice test?
A Mini practice test has 14 Quant and Verbal questions across 2 sections with a 23-minute timer. A Full practice test has 54 questions across 4 sections with an 88-minute timer.
Reviewed 2 September 2026
When does the practice-test timer start?
The clock starts when you choose Begin on the orientation screen, after the paper has finished loading. Opening the list or loading a paper does not start an attempt.
Reviewed 2 September 2026
Will an anonymous test survive a refresh or closed tab?
We cannot recover an anonymous attempt that is still in progress, so avoid refreshing or closing the tab. Creating an account saves your progress from then on, but it will not recover an earlier anonymous attempt.
Reviewed 2 September 2026
Are Exambank practice scores official GRE scores?
No. Practice scores and analytics are indicative and should not be treated as predictions of actual GRE performance. If a public test is marked successfully, its result can show overall, Quant, and Verbal scores.
Reviewed 2 September 2026
How do I report a wrong or unclear question?
Use “Is anything wrong?” under the question to report an incorrect solution, missing or multiple correct solutions, wording that does not make sense, or a formatting error, and add a note. For anything broader, email content support with the question reference.
Reviewed 2 September 2026
Study plans and billing
Plan options, prices, the Pro trial, and cancellation.
How do I choose a 4, 8, or 12-week study plan?
Choose by how much time you have. Four weeks covers the essentials at pace, eight weeks covers the full syllabus more steadily, and twelve or more weeks leaves room for extra practice and review.
Reviewed 2 September 2026
Does the public site recommend a study plan for me?
No. Public pages cannot see your history, level, exam date or availability, so they do not recommend a plan. Once you sign in, the template you pick and the work you complete feed the adaptive daily tasks.
Reviewed 2 September 2026
What does Pro add to Basic?
Pro adds detailed explanations and key formulas where provided, AI tutor access, adaptive daily study-plan tasks, score tracking once you are signed in, topic views and the error log. Basic remains available when paid access is not active.
Reviewed 2 September 2026
What does Pro cost?
The published options are $35 charged every month or $105 charged every six months; the six-month charge is equivalent to $17.50 per month. The signed-in pricing screen loads the current amounts before you buy.
Reviewed 2 September 2026
What happens with the included 7-day Pro trial?
New accounts include a 7-day Pro trial, then continue on Basic. No card or payment details are required, and signup selects no paid term or renewal. Pro features stop after those seven days unless you later buy Pro.
Reviewed 2 September 2026
How do renewal and cancellation work?
Paid Pro renews automatically every month or every six months, depending on the term you chose, unless you cancel before renewal. You can cancel in account settings. Cancellation takes effect at the end of the paid period, and Pro stays active until then.
Reviewed 2 September 2026
What happens after I cancel Pro?
There is no partial or pro-rata refund for the canceled billing period. When paid access ends, the account returns to Basic and keeps its data, and Pro features stop working.
Reviewed 2 September 2026
Account, privacy, and support
Sign-in, passwords, privacy, and how to reach support.
Where do I log in or reset my password?
Use Log in for an existing account. If you have forgotten your password, use the password-reset page. Support cannot reset credentials from this FAQ.
Reviewed 2 September 2026
What personal data does Exambank describe collecting?
The Privacy Policy describes account, usage, payment-processing, and device data. Payment data is processed by third-party providers, Exambank says it does not store card information, and the policy says personal data is not sold or rented to third parties.
Reviewed 2 September 2026
How do I contact Exambank support?
Email admin@exambank.ai for support, complaints, billing questions, or content and technical issues. Include the page URL and what you were trying to do. We do not publish a response-time commitment.
Reviewed 2 September 2026